Donate. Recycle. Reuse
Herefordshire Community Environment Group CIC Privacy Policy
Our contact details
Name: Herefordshire Community Environment Group CIC
Address: Wye Valley Court, Netherwood Road, Rotherwas, Hereford HR2 6JG
Phone Number:07442 935508
E-mail: contactus@herefordreuseandrecycle.co.uk
The type of personal information we collect
We currently collect and process the following information:
Names and contact details (which may be email addresses or telephone numbers) when you provide them for us to contact you.
Addresses when we collect from, or deliver to you.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
You have contacted us directly to either request help or to offer us donations.
We also receive personal information indirectly, from the following sources in the following scenarios:
You have allowed a third party (eg. Social services, housing groups etc) to provide us with your details so that we can contact you to offer assistance.
We use the information that you have given us in order to
Contact you to get further information about what you need.
Contact you to offer you goods.
Contact you to arrange delivery of goods.
Contact you to arrange collection of donated goods.
We will not share this information with third parties.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
Your consent. You are able to remove your consent at any time. You can do this by contacting admin@herefordreuseandrecycle.co.uk
How we store your personal information
Your information is securely stored.
We keep your contact details for the minimum time needed to fulfil your request. We will then dispose of your personal information by deleting it from our centrally stored documents and replacing it with anonymised references for our own audit trail and for use in reporting. Your name and details will never be reported to anyone else.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at admin@herefordreuseandrecycle.co.uk if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at admin@herefordreuseandrecycle.co.uk
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk